Frequently Asked Questions
How can I place an order?
To place an order, simply browse through our collection, select the items you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase securely.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Do you ship internationally?
Yes, we ship internationally to most countries. Shipping rates and delivery times may vary depending on your location. At checkout, you can enter your address to see available shipping options and costs.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the courier's tracking portal.
What is your return policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, you can contact us at hello@flippfamily.com.
What is your refund policy?
All pamilya experiences (hosted Flipp Family events) are final and no refunds will be issued.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@flippfamily.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@flippfamily.com.
What if there are damages and issues ?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Are there any exceptions or non returnable items?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
What is your return policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact our customer service team or fill out our Wholesale Inquiry form for more information on pricing and minimum order quantities.
How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at hello@flippfamily.com, or through the live chat feature on our website during business hours. We strive to respond to all inquiries promptly.
Are your products available for pick-up in-store?
At this time, we do not offer in-store pick-up options. All orders are fulfilled and shipped from our warehouse facilities to ensure efficient delivery to your doorstep. We apologize for any inconvenience this may cause and appreciate your understanding.
What if I receive a damaged or defective item?
We take pride in the quality of our products, but if you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether it's arranging for a replacement or issuing a refund.
Do you offer size guides for your clothing items?
Yes, we provide detailed size guides on each product page to help you find the perfect fit. Simply click on the "Size Guide" link located next to the size options to view measurements and sizing recommendations. If you're still unsure, feel free to contact us for personalized assistance.
How do I unsubscribe from your newsletter?
If you no longer wish to receive our newsletter or promotional emails, you can unsubscribe at any time by clicking the "Unsubscribe" link located at the bottom of the email. Alternatively, you can manage your email preferences by logging into your account and updating your communication settings.
Are your products made locally or internationally?
We source our products from a combination of local and international suppliers to offer a diverse range of high-quality items. We prioritize ethical sourcing practices and work closely with our suppliers to ensure fair labor standards and environmental responsibility throughout our supply chain.
I still have questions.
For further information, please refer to customer support page.
How do I know if an item is available for pre-order?
Pre-order is available on select products on our site. All pre-order items are clearly labeled as “pre-order” on the product page and collection pages.